FAQs

Can I redirect my shipping address if it's transit?

This is possible depending on individual circumstances and shipping times of different products. Please call our customer service team on 0451688201 if you require a special request like this and we'll do our best to help you sorts it out if its possible.

 

What courier company does Mac Head Offroad use?

Mac Head Offroad uses multiple courier companies. The courier used will be the one that best services your area.

 

Why is there no “pick up” option online?

Unfortunately at the moment we are only doing online order.

 

Can I organise my own courier to pick up goods from the warehouse?

Unfortunately, this isn’t an option we offer. The easiest ways to get your goods from Mac Head Offroad are to buy online and have our partner courier service deliver to your door.

 

If Product is "in stock now'' when will I receive my order?

If a product is "in stock now'', it will usually be dispatched from our warehouse within 48 hours of payment being made (Please allow longer if ordering around weekends and public holidays).

 

If my product is covered by warranty how do i get it processed?

If a Mac Head product is suspected of being defective, it must be submitted freight prepaid, to either an authorized dealer or distributor for warranty inspection. The receipt or other proof of purchase and a description of the problem must be included. The returned product will be inspected. If the product is found to be defective and covered by this Limited Warranty, the sole remedy is repair or replacement, at Mac Head option. A repaired or replacement product will be shipped back at no charge, and will be warranted to be free from defects in workmanship and materials under normal use for as long as the original purchaser owns it. Removal, installation, or reinstallation costs are not covered by this Limited Warranty. Read the Warranty page on the web site for additional information regarding your warranty.

 

Are these legal?

Mac Head LEDs are intended for use solely as auxiliary lighting. Lighting laws vary from state to state. Mac Head makes no representation or warranty, either expressed or implied, as to the legality of its products for street use on any vehicle or in any location. Mac Head LEDs are designed to improve visibility during night time motoring and inclement weather conditions. However, irresponsible use of any auxiliary light can be dangerous and illegal. Consumers should consult the individual lamp web pages or customer service to determine if their lamp of choice is SAE compliant.